ISO 20000

ISO 20000 is the first international standard for IT Service Management.

• ISO 20000-1 ('part 1') "promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements".
• ISO 20000-2 ('part 2') is a 'code of practice', and describes the best practices for service management within the scope of ISO 20000-1.

ISO 20000 was originally developed to reflect best practice guidance contained within the ITIL framework, although it equally supports other IT Service Management frameworks.